Let us introduce ourselves

At Jajs cushion sales ,  we take care to ensure our products meet high -quality standards. 

This policy outlines your rights and our obligations in relation to returns,refunds,and replacements. 

This policy operates in accordance with the Australian consumer law (

2. Made- to-Order  Products 

All cushions and upholstery items are made to order based on customer specifications. 

AS such;

-We do not accept returns or offer refunds for change of mind ,

- We do not accept changes to materials , design,or specifications once an order has been confirmed

3.  Damaged or lost items in Shipping 

    If your order is lost or arrives damaged during shipping , you must contact us within 48 hours of delivery at 

    jajscushions@gmail.com  with;

         .  Proof of damaged (photos)

          .  Order details 

 WE will assess the issue and, where appropriate ;

           .  Offer a replacement , or 

           .  Provide a refund 

 We reserve the right to investigate claims with the shipping provider .

  4.   Faulty or defective Products (Factory Faults )          

 If a product has a manufacturing fault or defect. you are entitled to remedy under the Austraian  Cosumer Law .

 Depending on the issue , we will offer; 

            .  Repair 

            .  Replacment , or 

             .  Refund           

  This apllies where the product ;

               .  Is defective 

               .  Is not as described 

                .  Doed not perform as expected 

 5.   Exclusions

  We do not accept returns or provide  refunds for ; 

                .  Change of mind

                .  Incorrect choices msde by the customer (Including measurements ,colours, or materials )

                .  Normal wear and tear 

                 .  Damaged caused by misuse, improper care, or external factors after delivery 

  6.  Return Process 

   To request return or report an issue , please contact ; jajscushions@gmail.com

  Include; 

                    .  Your name and order number 

                    .  Description of the issue 

                     .  Photos (if applicable ) 

  We provide instructions on the next steps if your claim is approved. 

  7.  Consumer guarantees 

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law .

    You are entitled to a replacement or refund  for a major failure and compensation for any other reasonably 

    foreseeable loss or damage.